The major issue that is going for users of the Samsung Dual Messenger is that they are unable to send or open the media from their alternate WhatsApp account. Now Samsung will be working to fix this issue on the WhatsApp dual messenger.
Issues On The Dual Messenger:
Nowadays, Samsung users who have two WhatsApp accounts on their Galaxy Smartphone are using Dual Messenger and have been frequently experiencing several issues. Now Samsung is ready to announce that they are working to fix these issues on their Dual Messenger.
The Dual Messenger will allow the user to run two different types of accounts of some applications like WhatsApp and Snapchat on their Galaxy Smartphone. But most of the users have frequently been reporting complaints with the opening and sending the media on the parallel version of the WhatsApp account. Samsung will announce that the issues will be fixed with the future updates soon.
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Samsung Working On Fixing The Issues On Dual Messenger:
Samsung is working on improving the issue where the users are unable to open the media, which is received on the WhatsApp registered using the Dual Messenger. At the same time, the users are also unable to send the saved media on their mobile devices. This issue is said to be persistent with the WhatsApp version 2.21.10.16.
Till the update that the user will reportedly be advised by Samsung to forward the media received on their Dual Messenger WhatsApp application to the primary WhatsApp and then open it from there. For sending the media, the users are advised to send the media files through the gallery or my files application and then share the media file by selecting the dual WhatsApp messenger.
The simple steps to activate the Samsung Dual Messenger are; setting>advanced feature>dual messenger. You can follow these steps to activate the two WhatsApp accounts on the Samsung phone.
Samsung offers the user an amazing feature known as the Dual Messenger, which can be used by the Galaxy Smartphone users. It is a popular version of the messaging application. For example, you can use the two accounts, such as WhatsApp and Facebook, on the same device simultaneously.
But for the past few weeks, Samsung Galaxy users are facing some issues while using the Dual Messenger application. The problem with the Samsung dual messenger is that users cannot share the media file through the WhatsApp messenger in the Dual Messenger mode.
This issue also occurs on WhatsApp version 2.21.10.16 users. According to users’ feedback, Samsung will confirm that fixing the Dual Messenger WhatsApp issue will be cleared soon by the software update in the future.
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Notices:
In the notice, Samsung has announced the following features. They are given by,
- Samsung likes to inform the user of the above-discussed issue on the dual messenger application.
- If the user is faced with problems like being unable to send the saved file on your mobile devices like pictures and documents or unable to open the media files received from another user.
To fix these issues, Samsung is scheduled to release a software update to resolve the problems as soon as possible. Before releasing the software update, Samsung will recommend the user to follow the below tips to send and receive the media files properly from the dual WhatsApp messenger.
The tips to send the saved media files on your device to other first you can select the target media files which you want to share through the steps is given by,
Gallery or my files>tap share>choose the second WhatsApp account.
Samsung will give a temporary way to send the media files on the Dual Messenger by using the above steps. You can wait until Samsung releases the updated software for the Dual Messenger for WhatsApp.